Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
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Your item must be unused and in the same condition that you received it.
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It must be in the original packaging.
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A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
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Perishable goods (e.g., food, flowers, newspapers, magazines)
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Intimate or sanitary items
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Downloadable software products
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Some health and personal care items
Partial Refunds (If Applicable)
Only partial refunds are granted in the following situations:
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Books with obvious signs of use
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Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
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Any item not in its original condition, damaged, or missing parts not due to our error
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Any item returned more than 30 days after delivery
Refunds Process
Once your return is received and inspected, you will receive an email notification confirming receipt. We will also inform you whether your refund is approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few working days.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company — it may take some time before the refund is officially posted.
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Contact your bank — processing times can vary.
If you’ve done all this and still haven’t received your refund, please contact us at:
📧 info@spheretechinnovations.in
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us at:
📧 info@spheretechinnovations.in
and send your item to:
📦 [Insert your physical return address here]
Gifts
If the item was marked as a gift when purchased and shipped directly to you:
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You’ll receive a gift credit for the value of your return.
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Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be sent to the gift giver.
Shipping Returns
To return your product, please mail it to:
📦 [Insert your physical return address here]
You will be responsible for paying your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
We recommend using a trackable shipping service or purchasing shipping insurance for expensive items. We don’t guarantee that we will receive your returned item.